Social Services

FA Coverage

The AMS will, on request, provide first aid coverage for government departments and non-profit-making organizations. To allow sufficient time for processing, applicants should submit their application forms (available in the “Application Forms Download” page) to the AMS Headquarters at least 14 clear working days in advance and state clearly the information required, e.g. date, time, venue and estimated number of participants of the event. The AMS will response within 10 working days of receiving a request. Nevertheless, depending on different circumstances (e.g. major events that are likely to attract a large population), individual applications received less than 14 working days in advance will be considered.

Telephone Enquiry Numbers
Hong Kong Region: 2762 2045
Kowloon East and Kowloon West Regions: 2762 2037
New Territories East Region: 2762 2042
New Territories West Region: 2762 2044

Non-emergency Ambulance Service (NEATS)

The Auxiliary Medical Service provides point-to-point non-emergency ambulance transfer service between residences and medical institutions, clinics, hospitals or district health centres for Hong Kong citizens with special medical care. The service is available from Monday to Sunday (including Public Holidays) as from 0800 to 1800 hours, and it covers Hong Kong Island, Kowloon, New Territories and Lantau Island, etc.

Non-emergency ambulance service inquiry
Telephone number : 2567 3083/ 2567 0705
Fax number : 2886 5397/ 2886 6620

Persons applying for the above service are required to be eligible for using NEATS after assessment of medical professionals or registered social workers.

Service users are required to make an appointment via medical professionals or registered social workers. The reservation should be made at least 24 hours in advance by calling 2567 3083. After successful reservation, the medical staff or registered social worker is required to submit the details of the transfer service on the same day by faxing the completed “Application Form for Non-Emergency Ambulance Transfer Service” (AMS 52) to 2886 5397 or 2886 6620, or email the form to

The above form is available in the Resource Centre of our website

The AMS Volunteer Team (AMSVT) has been striving to provide medical, first aid and health education service to the public. Members of the AMSVT include a group of current and retired AMS members, staff of the Headquarters and their family members who are enthusiastic about community and charity activities. The work of the AMSVT include:

  1. cooperate with local groups in organising visits to elderly living alone, including those living in housing estates, tenement buildings, outlying islands, remote areas, etc. and convey messages on home safety and basic first aid;
  2. organise medical and health education events for grass-root families, single-parent families and their children;
  3. help ethnic minorities and persons with disabilities integrating into the community;
  4. organise different types of health education events and first aid talks to disseminate health information to the public;
  5. provide cardiopulmonary resuscitation (CPR) training to enhance participants’ skills and confidence in performing CPR;
  6. organise anti-drug thematic talks in schools and youth centres; and
  7. organise group events for secondary students to promote mental well-being.

For enquiries, please contact 2762 2806.