Social Services

The AMS will, on request, provide first aid coverage for government departments and non-profit-making organizations. To allow sufficient time for processing, applicants should submit their application forms (available in the “Application Forms Download” page) to the AMS Headquarters at least 14 clear working days in advance and state clearly the information required, e.g. date, time, venue and estimated number of participants of the event. The AMS will response within 10 working days of receiving a request. Nevertheless, depending on different circumstances (e.g. major events that are likely to attract a large population), individual applications received less than 14 working days in advance will be considered.

Telephone Enquiry Numbers
Hong Kong Region: 2762 2045
Kowloon East and Kowloon West Regions: 2762 2037
New Territories East Region: 2762 2042
New Territories West Region: 2762 2044

Service Details
The Auxiliary Medical Service provides a free, point-to-point non-emergency ambulance transfer service (NEATS) for members of the public with special medical care. The service operates from 0800 to 1700 hrs every day, transporting individuals between their residences and medical institutions, clinics or hospitals.

Target Groups
Service users must be assessed by healthcare professionals 1 or medical social workers, and confirmed to be unable to use other transportation means (including vehicle of elderly homes, Rehabus or taxi, etc.) due to any of the following conditions:
1. Being bed-ridden
2. Requires constant oxygen supply
3. Uses wheelchair or electric wheelchair
4. Lives in premises without direct lift access and having difficulty walking or requiring the use of walking aids.

Service Guidelines
The non-emergency ambulance transfer service primarily gives priority to the conveyance of members of the public between their residences and clinics under the Department of Health or General Out- patient Clinics of the Hospital Authority. Subject to resource availability, applications for hospital admission, discharge or inter-hospital transfer from other units or private hospitals within 14 days may also by accepted.

Application Method
Service users are required to submit their application and information through a healthcare professional or medical social worker at least two working days prior to the date of service via one of the following channels, and confirm receipt of the application at the AMS by calling 2567 3083:

(1)

Download the “Application Form for Non-Emergency Ambulance Transfer Service” (AMS 52) on the “Resource” page of the AMS website at www.ams.gov.hk, and return the completed form via fax (2886 5397 / 2886 6620) or email ( sscontrol@ams.gov.hk ); or

(2)
Complete and submit the online form “Application for Non-Emergency Ambulance Transfer Service (NEATS)” (AMS 52) via the AMS website at www.ams.gov.hk.

Enquiry
In case of any enquiry on service details, application method and reservation related to NEATS, please call 2567 0705.

^{Note 1:
Healthcare professionals refer to individuals who possess professional medical qualifications, such as doctors, dentists, Chinese medicine practitioners, registered nurses, enrolled nurses, midwives, physiotherapists, radiotherapists, occupational therapists, speech therapists, prosthetists and orthotists, and audiology technicians.}

The AMS Volunteer Team (AMSVT) has been striving to provide medical, first aid and health education service to the public. Members of the AMSVT include a group of current and retired AMS members, staff of the Headquarters and their family members who are enthusiastic about community and charity activities. The work of the AMSVT include:

1. cooperate with local groups in organising visits to elderly living alone, including those living in housing estates, tenement buildings, outlying islands, remote areas, etc. and convey messages on home safety and basic first aid;
2. organise medical and health education events for grass-root families, single-parent families and their children;
3. help ethnic minorities and persons with disabilities integrating into the community;
4. organise different types of health education events and first aid talks to disseminate health information to the public;
5. provide cardiopulmonary resuscitation (CPR) training to enhance participants’ skills and confidence in performing CPR;
6. organise anti-drug thematic talks in schools and youth centres; and
7. organise group events for secondary students to promote mental well-being.

For enquiries, please contact 2762 2806.