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| 1. |
Services
Provided
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The
performance pledge covers: |
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a) |
Services
provided in times of emergency |
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b)
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Services
provided in times of other than emergency |
| 2. |
Performance
Standards and Targets |
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a)
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Services provided in times of emergency: |
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(i) |
Emergency Call Out - If assistance is required at a site where an incident or disaster occurs, AMS will deploy an Emergency Response Task Force (ERTF) to the scene to assist the medical teams in providing paramedic care to the casualties. The standard response time to arrive at the scene is 30 to 45 minutes. |
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(ii) |
Typhoon Manning - After typhoon signal No. 8 or above has been hoisted,
AMS will deploy officers to the Fire Services Communication Centre
as Departmental Liaison Officers to co-ordinate the rescue work. AMS
members will report to the Ambulance Depots / Stations of the Fire
Services Department to reinforce the ambulance service and set up
first aid posts so as to provide immediate first aid treatment to
the members of the public who are in need. AMS will also augment FSD
ambulance service by providing additional ambulance crews at various
designated Depots / Stations. The standard response time to reach
the Ambulance Depots / Stations is 30 to 45 minutes. |
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|
(iii) |
Ambulance Service - Duty members of the Ambulance Section will stand
by all the times and emergency ambulances can be mobilized to respond
to emergency calls from the Fire Services Communication Centre.
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(b)
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Services provided in times other than emergency
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(i) |
AMS provides non-emergency ambulance transfer service (NEATS) 7 days a week (including public holidays) from 0800 hours to 1800 hours. It responded to a total of 15,950 calls in 2006. |
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(ii) |
AMS provides first aid and ambulance services in country parks on Sundays and public holidays from 1000 to 1600 hours. First aid posts are set up at designated points assigned by the Agriculture, Fisheries & Conservation Department. In 2006, a total of 21,960 man-hours of services were provided. |
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(iii) |
AMS will, on request, provide first aid coverage for non-profit-making organizations. To allow sufficient time for processing such applications, applicants should forward their applications to AMS Headquarters at least 14 clear working days in advance and state clearly the information required, e.g. date, time, venue and estimated number of participants at the function. The target reply time is 10 clear working days. Nevertheless, depending on different circumstances (e.g. major functions that are likely to attract a large population), individual applications will be considered at even shorter notice.
AMS cooperates with the Hong Kong Police Force and other government departments in providing on-the-spot first aid coverage for major activities such as the fireworks displays and the New Year Eve Count-down Carnival. During these kinds of functions the control room at AMS Headquarters will be manned in order to exercise the overall control in handling any emergency situation that may arise. In 2006, AMS provided 161,913 man-hours for such coverage.
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(iv) |
AMS organizes basic courses on first aid and resuscitation for civil servants. Nevertheless, we also provide first aid talks for a fee for staff and members of non-profit-organizations on request. Normally the target reply time is 10 clear working days. Upon successful completion of these courses, participants will be awarded certificates. In 2006, 4,015 participants were awarded such certificates. |
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(c) |
Members of the public who wish to join AMS as members should submit their completed applications forms directly to AMS Headquarters at 81 Princess Margaret Road, Ho Man Tin, Kowloon. An acknowledgement letter will be sent to these applicants within 10 working days. Applicants ineligible will be notified in writing within one month's time while those eligible will be invited to attend an interview within 2 months. In 2006, 1,484 applications were received and processed whereas 565 new recruits successfully completed the basic recruit training.
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(d)
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Environmental Protectioncy
AMS commits to ensure that our services and operations are conducted
in an environmentally friendly and responsible manner in order to
keep Hong Kong clean and tidy. Our major environmental initiatives
include:
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|
(i) |
ensuring that we meet 100% the requirements of all the environmental
protection ordinances and regulations applicable to our Service; |
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(ii) |
promoting the use of email communications among staff and AMS members.
A digital (called e-garden) platform for members has been set up in
June 2004 for communication among different units of the Service; |
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(iii) |
training notes and departmental orders are uploaded to the e-garden
to minimize the printing and use of papers; |
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(iv) |
disseminating information and promoting awareness in environmental
protection by conducting relevant training for 99 employees and for
3000 members by December 2004.
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3.
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Effective Monitoring
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The Chief Staff Officer (CSO) will monitor the standard of services
covered by this performance pledge. Questionnaires are used to collect
the public's feedback for our evaluation and improvement. Performance
result vis-a-vis our targets will be published annually. |
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4.
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Service Environment
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The Department commits to provide timely and efficient service to
the public. |
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5.
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The Role of the Public
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We welcome any suggestions or comments on the way our services are provided. Members of the public can forward their comments or suggestions to the CSO, AMS. Despite the best efforts we put up, we understand that there may be some areas of all pledge that we may not fully meet. If this is the case, please feel free to write to this Department to ask for a full explanation. If a formal reply cannot be given immediately we shall give an interim reply within 10 days. Alternatively you can contact the Senior Operations & Training Officer concerned at the telephones listed in this booklet. He will arrange an appointment for you to meet the appropriate staff whenever necessary. In 2006, no complaint about our services was received. |
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6.
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Right to Appeal
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If you are still not satisfied with the reply, you may appeal in writing
to the CSO of AMS at 81 Princess Margaret Road, Homantin, Kowloon. |
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7.
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Where to go
for Further Information
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Any member of the public who wishes to obtain more information concerning home safety and first aid may approach the Resource Corner at Room 105, 1st Floor, AMS Headquarters. Besides, they may collect such information through a 24-hour inquiry hotline (2762 2033) operated by an Interactive Voice Response System or by visiting our web site at http://www.ams.gov.hk. Officers at the telephone inquiry list in this booklet are pleased to provide further information on the range of services provided by this Department. |
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8.
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Other Services
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AMS members assist the Department of Health in administering the daily
running of 20 methadone clinics throughout the year. Besides, it commits
to augmenting the regular medical and health services whenever necessary.
It also participates and provides assistance in promoting the health
education campaigns against epidemics.
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9.
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Service Improvement Activities in 2007 and plans for 2008
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AMS will continue to support the Youth Pre-employment Training Programme by assisting the Labour Department to run different skills training modules for the youths in order to enhance their employability and competitiveness.
In line with the policy of the HKSAR Government, AMS will keep on conducting fire prevention training. In 2006, 565 members were qualified as Fire Safety Ambassadors.
AMS commended a two-year Disaster Medical Assistants Training Programme in early 2004. All members in the Operations units are undergoing training on disaster management and advanced life support as well as procedures for dealing with nuclear emergencies. With the acquisition of up-to-date knowledge and skills relating to disaster medicine, we believe the members will have greater confidence in providing timely and effective services for the public.
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